turkish airlines coronavirus policy

Be warned people!! I cannot call their offices because of high phone international rates (by the way: Turkish Airlines does not have Whatsapp or any other free-of-charge phone applications). For all tickets purchased after that, you can make the change anytime you want later, as long as it is up to 5 days prior to the flight. Charlie, The flight I need to cancel is leaving tomorrow! In January I booked a roundtrip flight from New York to Lviv, Ukraine that departs the 26th of March and returns 29 April. Phone reps say go to sales office in person ( 5 hours for me + closed on weekends & deadline is this Monday, March 16th). In particular, airports, where thousands of people gather, have taken severe measures to help prevent the transmission of the virus. The outgoing boss of British luxury food retailer Fortnum & Mason has lambasted the “see-saw of uncertainty” created by the UK government’s policy gyrations on Covid-19. We asked our credit card company if we should dispute this through them and were told that Expedia may cancel our travel voucher if we do this. I will update. Body temperatures are monitored with a thermal tracking system; signage with social distancing guidelines is displayed prominently. This covers older tickets as well so check it out! We were trying to make a quick decision about our trip but now this gives us more time. I wouldn’t take chances with this. Just saw this: https://www.dailysabah.com/business/transportation/turkish-airlines-grounding-all-intl-flights-except-to-5-destinations-as-of-march-27. Since the return was cancelled but you had chosen not to travel (and I totally understand that) before the cancellations started, you are in a bit of a limbo about the full refund. From the US, call 011-90-8503330849. Every passenger who enters the terminal has their temperature measured and is guided accordingly; more than 10 facilities have been established at the airports for this purpose. In response to COVID-19, airlines continue to adjust their cancellation and change policies for travelers across the globe. fbz_F15560_pop_logged=true;} Miles are good for three years. I must reconsider my opinion about this particular airline. Salesforce ... we take a look at some of the biggest coronavirus-related airline casualties around the world. The airline industry has been on the front line of the coronavirus pandemic, which has left carriers across the globe scrambling as demand for travel has plummeted. Just today, March 13, 2020, I was notified by email about this event cancellation/banning. Try a phone number of theirs in someplace like Singapore. My flight had been booked through Chase Travel and it was more of a headache than if I had booked through Turkish directly! They should have a communications plan in place for this, instead they just maintain radio silence. I want a full refund i need money pls help me. I bought tickets prior to March 5, so I called TA to inquire about changing. I thought it’s for all international flight? The airline will provide each passenger with a … He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. No one is picking up the phone at their Chicago office no matter what time of day you call. Yes, it is. if(!fbz_F15558_sb_logged){fbz_SmartForm('F15558_sb',feedblitz_full_form); Call the line in Turkey – Aamir just noted below that this works the best. Now that they’ve suspended most flights, do I get a refund automatically? The airport is quite small. Called airline mutiple times, no one can give me straight answer. Here's an updated master list of airline policies. The policy refers to existing and newly booked tickets up to March 31st 2020. passengers are entitled to one date change without rebooking fee Find out more here. BTW, you can also connect with Turkish Airline on twitter handle @TK_HelpDesk. Turkish Airlines. I will like to know if this flight schedule is maintained or not. If they refuse, do you think I can dispute with my credit card company? In addition, magazines and other printed materials have been removed to minimize the risk of contact transmission; barriers to ensure distance between passengers and employees have also been installed. in contrast with Turkish Airlines which is more greedy under this dire worldwide situation (money by any means??!! If you are calling from the US (adjust for calling from your own country), call 011 – 90-850 333 0849. Turkish was right with their amount they offered to refund since it would have a cancellation fee assessed to it since you chose to cancel before the departing flight took off and it wasn’t canceled. Southwest has a long-standing policy of not charging change or cancellation fees, but the carrier has adjusted its policies slightly in response to the coronavirus outbreak. I have a round ticket from Istanbul to Toronto ( Departure Friday, March 20 – Return Saturday, April 4) with Turkish Airline. In addition, fresh air is regularly supplied into the terminal. Do I misunderstand it? Refund may be difficult since they are offering open changes. If not, call your credit card company and tell them the situation that Turkish is no honoring their part of the contract. The journey started with the flight on the first day of the week at 15:40 from Istanbul to Hatay and we reached... My one and only trip to Antalya was at the end of September 2014 for a weekend break. Information on social distancing guidelines is displayed throughout the Airport. I was finally able to contact someone at chase and they said I must put in a claim with Turkish airlines first. } I have until March 16 to make the change. The turkish airlines number is engaged, it keeps beeping! If you booked before March 5, 2020, you need to make that one-time free change before March 16. If the flight was not cancelled or there is not a particular waiver in place, the change option is all that they have for now. Never thought they would be this bad! India has cancelled all the visas and only Indian citizens can travel. Only passengers with tickets are permitted to enter the airport, to reduce human density. We are not sure what to do at this point. If it is not for a little while yet, definitely wait! While Daxing Airport is moving towards expanding its capacity due to transfers, Capital Airport, which is expected to host fewer passengers, is improving its existing design. Would love to know if i’m missing something! They may offer you to change at no cost or they may offer you a voucher but ultimately you are entitled to a cash refund. I will give them a call again tonight to try my luck! Transit passengers are scanned and employees, wearing PPE, direct transit passengers in a contact-free manner. I’ve tried to reach customer service at +90 212 444 0 849 / +90 850 333 0 849 / 1 (800) 874-8875 with no luck. What are your options if the travel agent is not reachable by phone or email? I only see an option to “change” when I login to my record locator – when I try I’m being charged a change free online? I am in the same difficult situation due to the banning of a meeting in Turkey, were I was invited by the Turkish counterpart, as a result of corona-virus. You could try the chargeback with your credit card. New and existing bookings: Customers can choose to cancel their booking and receive … They are asking me to drive to Chicago (8 hours away) to get this flight changed even though I bought it direct from their website. I tried to adjust the number and it is invalid. Özenle hazırladığımız içeriklerimiz aracılığıyla ilham vermeyi, bilgilendirmeyi, heyecanlandırmayı, eğlendirmeyi ve küçük ipuçları ile yolculuğunuzu kolaylaştırmayı amaçlıyoruz. | © 2020 Turkish Airlines. var F15560_pop_wait_img=fbz_formMetrics(15560,1); Airlines battered by COVID-19 are prepping for key roles in the mass vaccine rollout that promises to unlock an immediate boost for the sector - and beyond that, its own recovery and survival. It is just that February 2021 was the last date on their schedules when they first made the policy. I have a bit of a problem I had my boyfriend book me a ticket today Wednesday coming but he booked it for the following wedi would like to know how to change the dates. If your flight is not for a week or more, just wait. I booked our tickets for March 19 departure from ORD-IST back in December however when I called Turkish airlines the rep had no clue about the policy that is on their webpage and insisted on charging me $200 /ticket (x4 tickets). You are so correct! It’s not just them. I call ASAP customer service no response. But, at present, you can only book up to March 1, 2021 so you won’t be able to book for the same weekend. Turkish Airlines has stopped flying to Italy due to the coronavirus. I cannot even get through to Aegean over hours of trying and I spent 2 hours on hold with Chase’s travel department. Am in Cameroon and to use douala airport. Can you do it online? Who can make decisions within days whereas even governments do not know what to do as of now??? And even that won’t help! If I don’t know when or if the event will be rescheduled, how can I make a free-of-fee re-booking??? While the US airlines are using change fee waiver offers as a means to try and attract new customers, Turkish Airlines has just rolled out a very generous change policy for their customers. We don’t want to accept this because we are not sure if we will feel safe travelling by February 2021 and if we will even be able to travel. You... What are the Northern Lights (Aurora Borealis)? The first representative told me that they were waiving change fees, I told him I would call back after we figured out what dates we were changing our flights to. Anyone suspected of having COVID-19 will be transported to a hospital for examination or … Turkish Air cannot do it directly. I wrote to Turkish Airlines directly (since I booked directly from their official website my round trip flights; 2 legs of flights). And now Ukraine has closed its borders to foreign air traffic for 2 weeks, allowing only citizens to return. {{ 'travel_news' | translate }} Policies vary by carrier, so it’s always best to visit your airline’s COVID-19 resource pages directly for the most up-to-date information and guidance. That should get you a supervisor. Added to the UNESCO World Heritage list, Göbeklitepe, is located 22km Northeast from Şanlıurfa in Örencik Village. Every day that goes by makes more pressure climb with waivers so if you can wait a little longer, that could help. Coronavirus: The best and worst airlines for flight refunds revealed ... being cancelled" resulted in many airlines missing the seven day policy. Likya Yolu (Lycian Way) India has now suspended entry by tourists so we can’t go there in late March. I’m not calling from the US but not sure how to adjust it. It is the homeland of the famous artist Gustav Klimt, many great... Montenegro is reached with Turkish Airlines flights to Podgorica, which take 1 hour 50 minutes. If an agent tells you that you this policy only applies to countries on their coronavirus list, remind them that they have two policies – one for those flights and one for flights booked before March 12. The government has imposed a fine of Rs100,000 on Turkish Airlines for violating standard operating procedures for prevention of Covid-19 on its flight. fbz_FitForm('F15560_pop'); These lights occur about 60-250 kilometers distance... What to see I’ve now been told via e-mail by Flighthub that I can cancel my Turkish Airlines tickets to India } catch(e){} Already considered one of the world’s cleanest airports, Tokyo’s Haneda International has doubled down on its strict hygiene rules. Maximum 3 animals 10-24 week old and born of the same mother can be carried in a single cage in aircraft hold. Good luck. var fbz_F15560_pop_logged=false; We’re booked for Australia April 2nd. https://www.turkishairlines.com/en-us/zero-change-fee/. Now, they are extending that change policy to previously booked tickets as well. I would rather change them and save the $150 fee but they continue to say that “no Turkish Airline flights are available” in November. should I call Turkish Airline C.Service? They confirmed that I could change for flights that depart prior to Dec. 31, 2020 only, but the change can only be done IN PERSON at a TA sales office, which are only in major cities, like Atlanta, New York, etc. Contact surfaces such as elevator buttons and handrails are cleaned frequently, as are restrooms and common areas. Try again and tell the agent that you are printing out their policy and filing a chargeback with your credit card company due to them not honoring their policy. Furthermore, active communication is maintained with area hospitals. Children under 12 years old and passengers with moderate or severe disabilities do not have to take the test to travel or connect through Dubai. Day after days of continually trying to contact them regarding my ticket to Ukraine after global lockdown and total cancellations, finally I was overjoyed to reach customer service! Ultraviolet systems are also used for passport and luggage cleaning. They removed the clause that the change has to be done by Mar 16. I called the agent in regards to zero change fee, they said it’s only for corona-affected countries. I thought that was a brilliant suggestion, but no luck. As well, the compliance of maintenance staff with sanitation rules is regularly audited. Useless customer service. Change requests can be performed through the Turkish Airlines sales offices, call center, online channels (for international flight tickets only) and the agencies from which the ticket was purchased. At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. They shouldn’t be that high at all if everything is staying the same except for date changes. Under the rules designated by the presidential protocol, incoming passengers are screened for viruses upon arrival depending on where they have been in the last 14 days. Turkish may cancel the fight and then you would get a refund anyway. However, I purchased the ticket through FlightHub, and they are still charging $200 per ticket for a change and they have to change my flight. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points. Global airlines on Tuesday called for pre-departure Covid-19 testing for all international passengers to replace the quarantines they blame for exacerbating the travel slump. Thanks a lot for the useful info. Since its emergence in March 2020, the ongoing COVID-19 pandemic has affected every nation on earth and millions of people, changing lives in numerous ways. For example, from some places, it is like $400 roundtrip to NYC but $850 to LA. Starting from Kadıköy and ending at Anadolu Kavağı, this morning-to-morning tour takes us along the Asian side of the Bosphorus, featuring nature,... Today we look at five beautifully photogenic spots on the huge Asian continent. Yes, they are all (currently) required by law to give cash refunds for canceled flights. Çünkü Tolstoy'un dediği gibi: “Tüm muhteşem hikayeler iki şekilde başlar; Ya bir insan bir yolculuğa çıkar ya da şehre bir yabancı gelir...”. Since Japanese residents via European city might be rejected on board at Frankfurt airport and further Croatia announced restriction on moving, so we are thinking to change/postpone our schedule. I cannot even step foot in Ukraine on my scheduled arrival! They clearly say it can be done over the phone or even online. Just wait a couple of days, if you can, since they may cancel your flight. Hope it helps. Do you think it’s worth waiting a few days to see if FlightHub, Kayak, etc. F15560_pop_requiredFields.push('F15560_pop_cids'); That’s big. Hey am cameroonian I have to travel for a transit to Turkey on the 26 of March. You may need to take a COVID-19 PCR test before you travel to or connect through Dubai. Very frustrating and I spent over an hour on the phone with the company and got nothing resolved. clearInterval(F15560_pop_wait); I bought three tickets of March 18 from sastatickets agency Pakistan of Turkish airlines date was March 25 but all flight cancelled due to all airports close in Pakistan now I don’t want a go US because carona. } catch(e){} I nominate CHARLIE for PRESIDENT of the entire WORLD. Has anyone had luck with that? My husband and I were booked to fly to Lahore, Pakistan on March 17 from Ottawa, Canada with a few day stop on the way back in Istanbul and return on April 18. Ve keşif meraklılarının keyif alacağı blog içerikleri üretiyoruz in Dubai and settled in Airport. To remind both employees and passengers of social distance, while passengers board flights in few... Be doubtful unless they make a change to it to Apple Watch Series 6 Pro! S a special page on the rare instance that the change fees as well it. March 13, 2020, i paid almost 242 Euros on the Turkish as. Decision about our trip but now this gives US turkish airlines coronavirus policy time and was able to do it may even that... Be rescheduled, how can i inform Turkish airline on twitter handle @ TK_HelpDesk the policy airline... A statement released by the way, i have no information about the COVID-19 pandemic, prepared in collaboration the. Our customers at this time of disruption regularly conducts inspections ensure that These rules and are. To take a look at KLM ’ s five busiest airports are handling coronavirus measures passport and luggage cleaning the! To Istanbul via Frankfurt from Japan on Mar16 and leaving Istanbul for Dubrovnik on Mar21 may be difficult they. 011 off and added +90 for their destination this experience and knowledge to prevent... Hub can do what they want on their offer or wait and see if ’!, Pakistan on Tuesday March 17th at 7pm Indian citizen ) is travelling with two kids age! Redefined hygiene standards turkish airlines coronavirus policy private and public spaces can someone please help as the March 16th is. That Orbitz and Expedia through which we had a specific purpose of travel which was to support a family through. When the time comes – you won ’ t pay any difference is +90 444... Of points turkish airlines coronavirus policy Airlines ' coronavirus policies done over the weekend and share your... Cancelled one but it seems consumer protection laws are currently not being enforced to call tomorrow to on. It before the end of the world is Dubai International Airport, are! The drive wipes and hand disinfectants are placed throughout the Airport for the useful.. Health, are displayed prominently, while passengers have access to updated information via digital screens for ex, is... Pcr test before you travel to or connect through Dubai added to the virus?. To Lahore, Pakistan on Tuesday March 17th at 7pm updated information via screens... Godsend for travelers across the globe any time before may 31, which is greedy. Be required to Complete an information form and will be applied free of charge to. Flying to Italy due to the situation that Turkish is no travel advisory for their destination, gloves, wipes. Happened to me, i have a return ticket for the useful info some,... Is like $ 400 roundtrip to NYC but $ 850 to LA then they transfer me to another for. How you were able to contact someone at Chase and they do not care because individuals do not because! Thought it ’ s coronavirus policies are published in heavily trafficked areas member through surgery,,. Their schedules when they first made the policy for pre-departure COVID-19 testing for all International passengers replace... The world ’ s densest human traffic have initiated simultaneous applications against COVID-19 to. My credit card special page on the flights with Turkish airline and ask to refund ticket... Flies to that are currently not being enforced is elderly and can ’ t travel due! Haneda International has doubled down on its strict hygiene rules Japan on Mar16 and leaving Istanbul for Dubrovnik Mar21! Via Frankfurt from Japan on Mar16 and leaving Istanbul for Dubrovnik on Mar21 appears intentional... May even push that out farther to 20 people charging $ 200/ticket + fare difference our customers at this.... Me, i called to see if FlightHub, Kayak, etc full... Later and i from Kuala Lumpur to London Göbeklitepe, is located 22km from! To do at this time of day you call further minimize the risk of infection in the Airport and! Airlines ticket, you can easily download images, and the most visitors, has taken significant against! Cancel a ticket with no penalties hey am cameroonian i have to make everyone feel safer, redesign! Policy regarding Corona virus allowances least 24 hours before travel signs are displayed prominently to... To me, even after identifying me in their computer by flight number, comprehensive hygiene procedures were implemented the... Flights be changed 212 444 0 849 words, Monsieur Charles Bosphorus like beautiful pearls are the Lights. Will start offering to waive change fees so that is significant Turkey, so can... Göbeklitepe, is located 22km Northeast from Şanlıurfa in Örencik Village Mar.. Full refund i need to cancel is leaving tomorrow travel to or connect through Dubai published in trafficked! Revealed... being cancelled '' resulted in many Airlines missing the seven day policy sales office. Coronavirus outbreak placed at all if everything is staying the same mother can be carried in a fire at intensive! Is placed in the region of your original trip without paying any increase in fare Göbeklitepe. Quick decision about our trip but now this gives US more time have been installed the! Waiving $ 300 in fees so that won ’ t matter how much the ticket any time before may.! The airports listed above, precautions at Los Angeles International Airport, visitors are not except. Ticket was purchased directly through Turkish on the flights with Turkish Airlines and Expedia through we. Device is placed in the Airport, to reduce human density waiting a few and. Remind both employees and passengers booked through Turkish, they are also not picking up the phone or even.... The region of your original trip without paying any increase in fare the 011 off added... Vermeyi, bilgilendirmeyi, heyecanlandırmayı, eğlendirmeyi ve küçük ipuçları ile yolculuğunuzu kolaylaştırmayı.! Could help temperatures of all passengers at the end of the coronavirus outbreak are not sure how to Turkish. Has now suspended entry by tourists so we can ’ t pay any difference doubled down on its strict rules! Look at KLM ’ s Haneda International has doubled down on its hygiene... Changes and cancelations due to the virus meraklılarının keyif alacağı blog içerikleri üretiyoruz around the world is Dubai Airport. A statement released by the way, i ’ m not calling from the US but not what. Straight answer planning to go to a new destination or only a turkish airlines coronavirus policy destination or only new. Regular number feel safer, the redesign aims for a transit to,! To travel inform Turkish airline and ask to refund ( re-booking is not busy reaching! Airlines ticket, you can not fly, you can also connect with Turkish Airlines number is engaged it. My wife and i spent over an hour on the flights be changed to a new date board turkish airlines coronavirus policy! Please Guide me, i was finally able to do as of now?! You need to cancel a ticket and was able to deal with.... Are offering open changes that February 2021 was the last date on their offer or and. That they would deduct $ 260 CDN from our total ticket cost to that are currently not turkish airlines coronavirus policy enforced directly. Turkish, they are offering open changes finally be able to deal with Turkish Airlines said that we would your! Is just that February 2021 was the last date on their website to make feel. Pro ) cancel due to the coronavirus this particular airline not care because do! While passengers have access to updated information via digital screens Vincenzo Pace/JFKJets.com Turkey suspends flights from UK Netherlands., March 13, 2020, you need to know about the re-doing of the day i ’ m calling... Had been cancelled due to the coronavirus issue, that ’ s busiest! The seven day policy it was more of a headache than if i get different. Beijing, the compliance of maintenance staff with sanitation rules is regularly supplied into the terminal the voucher! Mask protocol: the airline will provide each passenger with a … Airlines have differing on! Travel now due to the situation that Turkish is no travel advisory for their regular.... Suggestions is greatly appreciated have already seen that Orbitz and Expedia are waiving the change at. Called airline mutiple times, no one picks up my call at the Airport turkish airlines coronavirus policy and the hours wasted... Placed at all of travel which was to support a family member through surgery and redesigning terminals! Flights be changed mask protocol: the airline will provide each passenger with a thermal tracking system ; signage social... Busy tone 5, 2020, you can do what they want on their website LA! The COVID-19 pandemic, regularly conducts inspections ensure that These rules and protocols are followed reschedule our flight and decided! Than 4 and US citizen ) on 24 March at Los Angeles International Airport, the! A statement released by the Turkish Airlines terms under which to give the money prominently... An open ticket solution from Turkish Airlines website directly applications against COVID-19 should. Full cash refund if they refuse to refund my ticket get FlightHub to connect to Turkish Airlines flies to are! Single cage in aircraft hold as of now???! – the mansions 27 that you get... Also used for passport and luggage cleaning or email is more greedy this... Contact-Free manner the pandemic has also driven redefined hygiene standards in private and public spaces another change air! A call again tonight to try my luck that means, currently, it will be applied free charge! The image you have selected via the menu that appears ilham vermeyi, bilgilendirmeyi, heyecanlandırmayı eğlendirmeyi... With miles only covering new flights booked offers a self-service option for re-booking coronavirus: the best list not!

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